27. March 2017

LEMKEN to optimise its service

New Regional Service Manager for Western and Southern Europe

LEMKEN is in the process of implementing a new, comprehensive service strategy under the heading of “Fit for Future” to ensure that LEMKEN customers receive an even better and more seamless service.

A new structure has been created as a first step towards implementing this strategy: LEMKEN’s Spare Parts and Product Service departments have been merged to form a new After Sales department within Sales. This will accelerate the decision-making process, ensure that know-how is shared effectively and allow new service products to be brought quickly to the market.

Additional positions are also being created. Mathias Scheiper, LEMKEN’s head of After Sales, will be supported by Philip van Benthum, the new Regional Service Manager for Western and Southern Europe – a key position for implementing improved processes. He will be the direct contact for any technical and organisational matters. He will accelerate decision-making processes and communications with the relevant departments at LEMKEN’s Alpen headquarters, also in handling warranty and goodwill matters. He will also liaise with local technicians in all implement-related matters. Philip van Benthum will conduct on-site visits to introduce the LEMKEN Service standards and maintain direct contact with distribution partners and end customers.

After a successful vocational training, he first worked as farm and construction machinery mechanic. From 2012 he has gained extensive international experience with the coordination of service jobs and in after sales support as Technical Manager for capital goods.